Refund policy

Last Updated: August 19, 2026

At Sheer Roots, we carefully inspect our products before dispatch to ensure they meet our quality standards.

Please note that we currently do not offer returns for change of mind, personal preference, or other non-defect-related reasons.

However, we are committed to assisting customers if a product arrives damaged, defective, incorrect, or with missing essential components.

1. No Return Policy

All purchases made from Sheer Roots are generally non-returnable.

We do not accept returns for:

·        Change of mind

·        Personal preference

·        Incorrect selection or ordering by the customer

·        Minor differences in colour due to screen or device variations

·        Handmade variations in colour, texture, stitching, shape, pattern, or finish

As many of our products are handmade, slight variations are a natural part of handcrafted products and are not considered defects.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

·        Damaged during transit

·        Defective

·        Incorrect or different from the product ordered

·        Missing essential components

Please contact us at info@sheerroots.in within 48 hours of delivery.

To review your claim, we may request:

·        Clear photographs of the product

·        Photographs of the outer packaging

·        Photographs of the shipping label

·        Unboxing photographs or video, where available

·        A description of the issue

Please do not dispose of the product or original packaging until your claim has been reviewed.

3. Exchange or Store Credit

After reviewing and verifying an eligible claim, Sheer Roots may offer one of the following remedies, depending on product availability and the nature of the issue:

·        Replacement of the damaged or incorrect product

·        Exchange for another eligible product

·        Store credit / credit note for the applicable value

We do not guarantee a cash refund unless required under applicable law.

If the same product is unavailable for replacement, we may offer an alternative product or issue a store credit/credit note.

4. Handmade Product Variations

Many Sheer Roots products are handcrafted.

Minor variations in:

·        Colour

·        Texture

·        Stitching

·        Pattern

·        Shape

·        Finish

are natural characteristics of handmade craftsmanship and are not considered defects.

Each handmade piece may have small individual differences that contribute to its unique character.

5. Order Cancellation

Customers may request cancellation of an order before it has been dispatched or shipped.

To request cancellation, please contact us as soon as possible at:

info@sheerroots.in

Once an order has been dispatched, cancellation will no longer be possible.

We reserve the right to cancel an order where necessary, including due to:

·        Product unavailability

·        Pricing or listing errors

·        Incorrect product information

·        Suspected fraudulent activity

·        Other legitimate operational reasons

Where applicable, any amount paid for an order cancelled by Sheer Roots will be handled in accordance with applicable law.

6. How to Report an Issue

To report a damaged, defective or incorrect product, please contact:

Email: info@sheerroots.in

Please include:

·        Order number

·        Customer name

·        Product name

·        Date of delivery

·        Description of the issue

·        Relevant photographs or videos

Our team will review your request and provide further instructions.

Please do not send any product back without prior approval from Sheer Roots.

7. Important Note

This policy does not limit any rights available to customers under applicable consumer protection laws.

Where applicable law provides rights that differ from or are additional to this policy, those legal rights will continue to apply.

Contact Us

Sheer Roots

Email: info@sheerroots.in
Phone: +91 84 4880 9111

Address:
Sector 3, Gurugram, Haryana – 122001, India

Sheer Roots
Every Piece. A Story. India.