Privacy Policy

 

At Sheer Roots your privacy is important to us. We are committed to handling your personal information responsibly and providing you with a safe and secure shopping experience.

This Privacy Policy explains how Sheer Roots collects, uses, stores, discloses and protects your personal information when you visit or use www.sheerroots.in, place an order, contact us, or otherwise interact with our website and services.

Our website and online store are powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for the processing of personal information, we will obtain that consent in the manner required by law.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers or other third parties.

Information You Provide to Us

We may collect information when you:

  • Create an account on our website.
  • Place or purchase an order.
  • Contact us with an enquiry or request.
  • Subscribe to our newsletters or promotional communications.
  • Participate in offers, promotions, surveys or other activities.
  • Request a return, refund, replacement or exchange.
  • Provide information for delivery or customer support.

This information may include:

  • Name
  • Email address
  • Telephone/mobile number
  • Billing address
  • Shipping/delivery address
  • Order and transaction details
  • Account information, where applicable
  • Information you provide when communicating with us

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method used, payment providers may collect information such as payment card or financial account details and transaction information.

We do not generally store complete debit card, credit card or banking credentials on our own systems. Payment information is processed by the relevant payment provider according to its security practices and privacy policy.

Information Collected Automatically

When you browse or use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website activity and interactions
  • General usage and browsing information
  • Information collected through cookies and similar technologies

This information helps us understand how visitors use our website and allows us to improve our services.

2. How We Collect Information

We may collect personal information from:

Directly From You

For example, when you create an account, place an order, contact us or voluntarily provide information.

Automatically Through Our Website

Information may be collected through cookies, pixels, analytics tools and similar technologies when you browse or interact with our website.

From Service Providers

Our service providers may collect or process information on our behalf to help us operate our website and provide our services.

From Third Parties

We may receive information from business partners, payment providers, advertising platforms, shipping providers or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Send order confirmations and shipping updates.
  • Provide customer support.
  • Respond to enquiries and requests.
  • Process returns, refunds, replacements and exchanges.
  • Manage your account, where applicable.
  • Improve our website, products and services.
  • Understand customer preferences and website usage.
  • Provide personalised shopping experiences where applicable.
  • Prevent fraud, misuse and unauthorised transactions.
  • Maintain business and transaction records.
  • Send promotional communications where permitted by applicable law.
  • Comply with applicable legal, tax, accounting and regulatory requirements.
  • Protect our website, business, customers and legal rights.

We may also use information in aggregated or anonymised form for analytics, research and business improvement where the information cannot reasonably identify you.

4. Promotional Communications

From time to time, we may send you information about:

  • New products and collections
  • Special offers and discounts
  • Promotions
  • Events
  • Brand updates
  • Other information that may be relevant to you

Where required, we will obtain the appropriate consent before sending promotional communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at:

info@sheerroots.in

Opting out of promotional communications will not prevent us from sending important service-related communications, including:

  • Order confirmations
  • Payment information
  • Shipping and delivery updates
  • Return or refund information
  • Account-related communications
  • Important notices relating to your transactions

5. Sharing of Personal Information

We do not sell your personal information for money.

However, we may share necessary personal information with trusted third parties who help us operate our business and provide our services.

These may include:

  • Shopify and technology providers
  • Payment processors
  • Shipping and delivery partners
  • Order fulfilment providers
  • Website hosting and technology providers
  • Analytics providers
  • Customer support providers
  • Marketing and communication providers
  • Fraud prevention and security providers

These service providers may receive access to personal information only to the extent reasonably necessary to provide their services to us and our customers, subject to applicable requirements.

Business Partners

Where we work with business partners or other service providers to provide products, services, promotions or other experiences, we may share information that is necessary for the relevant purpose, where permitted by applicable law.

Legal Requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law or legal processes.
  • Respond to lawful requests from government or law-enforcement authorities.
  • Protect our rights, property or customers.
  • Investigate fraud, security issues or misuse.
  • Enforce our terms, policies or agreements.
  • Protect the safety of our customers or others.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology and infrastructure necessary for us to operate our online store and may collect and process personal information relating to your use of our store.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers that may operate outside India.

Shopify may also process information according to its own privacy policies and applicable legal requirements.

You can review Shopify's privacy practices through Shopify's official privacy policy.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to provide and improve our services.

These technologies may help us:

  • Keep our website functioning properly.
  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand website traffic and usage.
  • Analyse website performance.
  • Improve customer experience.
  • Provide relevant marketing or advertising where applicable.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of parts of our website.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services or other external websites.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

9. International Customers and Data Transfers

Sheer Roots International may accept orders from customers outside India.

If you place an international order, your personal information may be processed, stored or transferred in India or in other countries where our service providers operate.

Where required by applicable law, we will take appropriate measures regarding such transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • Complete transactions.
  • Provide customer service.
  • Maintain account and business records.
  • Meet legal, tax and accounting requirements.
  • Resolve disputes.
  • Prevent fraud and misuse.
  • Enforce our agreements and policies.

When personal information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable law.

11. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure.

While we make reasonable efforts to protect your personal information, we cannot guarantee absolute security.

You should also take appropriate steps to protect your account information and avoid sharing passwords or other confidential account details with others.

12. Your Privacy Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a question or complaint regarding the handling of your personal information.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We will handle requests in accordance with applicable law.

13. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.

14. Referrals and Gift Orders

If we provide gifting, referral or similar services, you may provide information relating to another person, such as their name, email address or delivery details.

You should provide another person's personal information only where you have the appropriate permission or lawful basis to do so.

Information relating to gift recipients will be used only for purposes connected with the relevant order or service and handled in accordance with applicable law.

15. Complaints and Privacy Concerns

If you have a question, concern or complaint regarding our collection or use of your personal information, please contact us.

We will review and respond to privacy-related requests in accordance with applicable law.

Privacy Contact

Email: info@sheerroots.in
Phone: +91 84 4880 9111

Sheer Roots International
Sector 3, Gurugram, Haryana – 122001, India

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we collect, use and protect your personal information.

17. Contact Us

If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact us:

Sheer Roots
Email: info@sheerroots.in
Phone: +91 84 4880 9111
Address: Sector 3, Haryana – 122001, India

Website: www.sheerroots.in

Sheer Roots
Every Piece. A Story. India.